Hiring: Senior Manager of Community Engagement

posted December 12, 2016

Senior Manager of Community Engagement

Exhale is an award-winning, national organization whose mission is to create a social climate where each person’s unique experience with abortion is respected, supported and free from stigma. Through direct services, leadership development and communications, Exhale’s pro-voice movement is transforming public dialogue about abortion. Exhale’s program strategies include: Direct Services, Storytelling, and Pro-Voice Thought Leadership. Exhale has a small professional staff and a volunteer base of 40. Our organizational culture is one that fosters growth, respects each employee’s voice, and includes a team approach to fundraising. This position will manage Exhale’s relationships with our various communities and partners, including: Exhale’s community of volunteer counselors, our local and national clinic partners, as well as our online and social media communities. The Senior Manager of Community Engagement will be an integral part of the build-out and evolution of the organization’s program growth. This person will be passionate about creating a more pro-voice culture and will have a demonstrated history of working ethically on complicated, layered issues that require nuance and empathy. The Senior Manager of Community Engagement will be an experienced program professional and will report directly to Exhale’s Director of National Programs.

Position

The Senior Manager of Community Engagement will be responsible for working with the Director of National Programs, as part of the program team, to operate and expand Exhale’s program offerings, nationwide. The right candidate will have excellent interpersonal skills, a high EQ, and the ability to turn networking opportunities into tangible outcomes. We are seeking a seasoned professional with a sophisticated approach to cultivating relationships. This position will represent Exhale on a local and regional level and will manage a volunteer base of 40. The Senior Manager of Community Engagement will initially develop deep knowledge of Exhale’s direct service programming, as well as Exhale’s website and social media platforms, including their operations and strategies. We anticipate the possibility of doubling our volunteer network, growing our reach through social media, and expanding the network of abortion providers with which we currently partner. We are seeking a professional with 5-10 years of relevant experience.

Responsibilities

Relationship Management:

  • Manage relationships with Exhale’s volunteer counselors and community of stakeholders
  • Outreach to existing and prospective partners, including recruitment of new counselors, stewardship of relationships with abortion providers, and identification of local and national collaborative partners
  • Develop a deep knowledge of Exhale’s stakeholders and supporters and identify strategies to engage them in ways that are meaningful to them and will further Exhale’s mission

Planning and Grants:

  • Support the Director of National Programs on grant seeking and relationship management with foundations and program officers
  • Contribute to content of grant proposals and reports
  • Ability to create budgets and finance reports
  • Oversee metrics collection and analysis for programs
  • Support other Exhale program development including Storytelling and Pro-Voice Thought Leadership

Operations:

  • Talkline
    • Managing day-to-day operations, budget, and expenses
    • Coordinating and managing counselor training program
    • Managing relationships with counselors and contractors
    • Managing relationships with community organizations
    • Developing and implementing a strategic growth plan for the talkline’s evolution, including the expansion of the counselor training to a national, virtual learning model as well as creating efficiencies for scheduling, etc.
  • Website and Social Media
    • Providing oversight and direction of Exhale's online presence and technology, including the website, blog, email list, and social media channels, working closely with marketing consultant(s)
    • Developing strategic and implementation plan, including budget, for website upgrade and redesign

Qualifications

The Senior Manager of Community Engagement will be thoroughly committed to Exhale’s strategy and mission and will have the following qualifications:

Relationship management and cultivation experience: A key responsibility of this position will be to cultivate and steward relationships with Exhale’s volunteers. The ideal candidate will have experience working with volunteers, or lay leaders, as well as contractors, consultants, and vendors and will have excellent listening skills for optimizing these relationships.

Exceptional communication skills: As a voice and advocate for Exhale, the Senior Manager of Community Engagement will have strong written and verbal communication skills. S/he will be a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal as well as external partners and other organizations, providing exposure for program impact in a variety of professional journals and other media outlets. Ideally, this person will have served as an effective spokesperson.

Program management and design experience: The candidate for this position will have experience both developing and implementing programs, including strategic design, creating and measuring benchmarks, and managing operations and finances. The ideal candidate will have a track record of effectively leading performance-based and outcome-based programs.

Additional qualifications include:

  • A sharply developed emotional intelligence and the ability to foster connections both internally and externally
  • Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
  • Strong demonstrated fundraising experience with the ability to engage a wide range of stakeholders including advisory groups, coalitions, forums, foundations, corporate sponsors, and practitioner groups
  • Ability to work effectively in collaboration with diverse groups of people
  • Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Exhale’s mission and commitment to working collaboratively with a management team
  • Technology proficiency and savvy, from both strategic and tactical perspectives
  • Solid judgment and apparent leadership skills
  • A team player, who can operate effectively with peers and other associates
  • An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
  • Strong analytical skills; basic business intuition, and common sense
  • Strong work ethic

Specific skills related to:

  • Technology and Design
  • Management of staff, vendors, and/or volunteers
  • Cultural competency/anti-oppression
  • At least 5 years of program experience
  • Detail-oriented approach to project management
  • Managing and writing grants

Compensation: Competitive salary commensurate with experience. Benefits: Health/Dental, Retirement, Paid Holidays, Paid Vacation and Sick Leave, Life and Disability Insurance, Casual Dress.

Application Process: Candidates are invited to submit a resume and a cover letter to careers@exhaleprovoice.org - please be sure to put “Senior Manager of Community Engagement” in the subject line of your email. No phone calls please. Due to the expected volume of applications, we will be unable to respond to each application.

Exhale is an equal opportunity employer. We encourage all qualified individuals to apply for open positions regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other legally protected status.

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Exhale is a 501(c)3 organization (EIN/tax ID: 94-3393719)